We have a 100% satisfaction guarantee, which means we will gladly refund or replace your purchase within 30 days of delivery, subject to the following requirements.
Taste, Texture, or other Sensory Aspects of Snack
For instances where the taste, texture, or other sensory aspects of the item are not satisfactory, we will refund or exchange up to 3 items per flavor, up to $40 in product TOTAL.
Damaged and/or Defective Items
In the rare event that you receive defective or damaged items, we will refund all affected items in the order, including shipping, without limit. PorkRinds.com will provide a free return label to the customer.
Certain items are not covered by this satisfaction guarantee, including our Lee's Red Pepper Pork Cracklin Strips, and all items discounted greater than 25% off.
Additionally, the following scenarios are not covered by our satisfaction guarantee:
To receive a refund or replacement of any item not covered by our Satisfaction Guarantee, we require all rejected items to be returned to our warehouse at the customer's expense.
To be eligible for a return, you'll need a receipt or proof of purchase from PorkRinds.com.
To start a return, you can contact us at oink@porkrinds.com or via chat on our website. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded.
You can always contact us for any return questions at oink@porkrinds.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
We're happy to accommodate exchanges. To do so, please contact us for more information. Exchanges are subject to the same limitations of our satisfaction guarantee and return policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Refunds
Shipping is generally not refundable unless an item is damaged or defective. For example, if you are not satisfied with the flavor of an item and request a refund, we would not refund you the shipping costs associated with that order. If you received a broken shipment and requested a refund, we would refund all items in the shipment and the shipping fee, if applicable.
Return Handling Fee
Returns not covered under our satisfaction guarantee may be assessed a $6 return handling fee or the cost of return postage, whichever is higher.
Invalid Addresses or Shipment Not Received
In instances where the customer provides an invalid or incorrect address, we will provide a full product refund, less our return handling fee, if the product is returned to our warehouse by the carrier. The order's original $6 shipping fee is not refundable.
If an order shows as delivered by the carrier but the package is stolen from the customer's porch or otherwise not received, the customer should contact our support team at oink@rudolphfoods.com with their order number. We cannot guarantee a refund or a replacement in these instances, but we'll do our best to help resolve the customer's lost package.
Delayed or Lost Shipment
We guarantee that customers will receive their package within 5 business days after the carrier receives it or your shipping fee is on us, excluding delays caused by acts of god or unexpected labor strikes from our delivery partners.
If a customer's package is delayed and meets the above requirements, we'll issue a $6 shipping refund. In instances where a customer received free shipping on their delayed order, we'll issue them a $6 store credit instead that will expire within 6 months.
If your shipment appears to be lost based on our judgment, we'll issue the customer a complimentary replacement order.
Please contact oink@porkrinds.com with your order number to request your compensation.
Abuse of Satisfaction Guarantee, Refund Policy, and/or Fraud
As a family-owned business, we strive to treat all customers with respect and dignity. In some instances, we reserve the right to waive or alter the above refund requirements depending on the scenario or when we detect fraudulent activity.
